Loading Events

« All Events

  • This event has passed.

(ACDE) Stop Blaming Your Patients: Lead by Example and Become a Better Communicator

February 22

An ACDE Joint Provider Live Webinar Series …
Presented by

In clinical practice, we are constantly met with patients who don’t “get it,” whether their home oral hygiene behaviors never change, or they resist accepting treatment. Our automatic reaction may be to blame them. But what about us? In the age of social media, the dental team is constantly faced with dispelling misinformation and false advertising. This combined with dental anxiety and existing mistrust create constant communication barriers between patients and dental providers. Simple and concise patient education tools in the dental setting can combat these factors and potentially improve patient outcomes. Stop blaming the patient, and let’s improve our own techniques. This session will make you rethink how you engage with patients. You will learn how to revitalize patient education by applying simple concepts of readability, plain language, and communication techniques.

At the conclusion of this course, you should be able to:

  • Explain readability in the context of patient communication and oral health education.
  • Define plain language and prepare an example of using it for your next written/spoken communication.
  • Identify at least three communication techniques from the American Medical Association that will improve patient understanding.

Presented by:

Dr. Tien Jiang is an instructor in the Department of Oral Health Policy and Epidemiology (OHPE) at the Harvard School of Dental Medicine (HSDM) where she provides expertise in education and prosthodontics. As a prosthodontist, Dr. Jiang teaches in the predoctoral pre-clinic and clinic and practices at Zwell Dental in Littleton, MA.

Dr. Jiang’s interests include interprofessional education and practice, health literacy, patient education, and curriculum reform. She is currently the 2023 recipient of the HSDM Fellowship in honor of Aina M. Auskaps for her work in creating patient education materials for the Harvard Dental Center.

Dr. Jiang earned her Doctor of Dental Medicine degree at HSDM. Afterward, she moved to the Midwest to specialize in Prosthodontics at the University of Illinois at Chicago (UIC). Dr. Jiang also completed a Master of Education in Instructional Leadership at UIC College of Education.

Thursday, February 22, 2024
8:00 to 9 p.m. ET | 1 credit hour
Live WEBINAR via Zoom
$49 All Dental Professionals
Code: 24D0245-H22

Click Here to Register On-Line

Get Email Updates

Please feel free to contact us if you need help with your on-line account.
E-mail: cde@sdm.rutgers.edu — Phone: 973-972-6561
Office hours are Monday to Friday, 8:30 a.m. – 4:30 p.m.


February 22


ONLINE through Rutgers School of Dental Medicine


  • The Commission on Dental Competency Assessments (CDCA) Review
  • Customized Remediation (Call for information: 973-972-6561)

How to Register
Click here to Registration

MailRutgers School of Dental Medicine
Continuing Dental Education
110 Bergen Street, B701 • Newark, NJ 07103

Click here for Printable Registration Form


973-972-6561  • Call for Bad Weather Updates

Email:  cde@sdm.rutgers.edu

Get Email Updates