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Why are your patients angry and fearful and what can you do about it? (ACDE Webinar)

June 14

An ACDE Joint Provider Live Webinar Series …
Presented by

Relational leadership, narrative leadership, and emotional intelligence are evident in highly effective, smoothly running, and cohesive teams. Learn how to put these elements to work in your unit and beyond. Learn about communication and empathy. Have more fun and prevent burnout. Deal with difficult situations better. Your words, thoughts, and actions affect you, your patients, and people around you.

At the conclusion of this course, you should be able to:

  • Understand listening as a skill and be able to demonstrate it.
  • Understand communication as a skill and be able to demonstrate it.
  • Understand and be able to demonstrate how to work with conflict.
  • Be able to explain how “bad” behavior can be understood.
  • Be able to explain power and leadership.
  • Be able to describe how roles, urgency, team, and task determine leadership.

Presented by:

Dr. Carsten is a native of the Pacific northwest graduating from Washington State University with a Bachelor of Science in Biochemistry and a DDS from the University of Washington School of Dentistry. He started practice in 1984 and was 13 years as faculty at Oregon Health Sciences University teaching predoctoral students, five years at the University of Southern California, and currently teaches in the GPR program at OHSU.

Dr. Carsten is a Master in the Academy of General Dentistry, a Fellow in the American College of Dentists, a Fellow in the Academy of Dentistry International, a Fellow of the Pierre Fauchard Society, and a member of the Pacific Coast Society of Prosthodontics. He is a lecturer and published author on diverse topics and is also the recipient of the Award of Distinction in continuing education from the Academy of Dentistry International. He has held various leadership positions in the local and state dental associations, amongst them president of the Clark County Dental Society twice and a member of the Pacific Northwest Dental Conference Leadership Committee. He has also been a national delegate for the Academy of General Dentistry and a state delegate for the Washington State Dental Association. He currently is a member of the ADA steering committee for the DLOSCE. He is the primary lecturer for the COORS study club for health care professionals.

Wednesday, June 14, 2023
8:00 to 10:00 p.m. EDT | 2 credit hours
Live WEBINAR via Zoom
$69 All Dental Professionals
Code: 23D0245-M14

Click Here to Register On-Line

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E-mail: cde@sdm.rutgers.edu — Phone: 973-972-6561
Office hours are Monday to Friday, 8:30 a.m. – 4:30 p.m.


June 14


ONLINE through Rutgers School of Dental Medicine


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Rutgers School of Dental Medicine
Continuing Dental Education
110 Bergen Street, B701 • Newark, NJ 07103

973-972-6561  •  866-720-1971

973-972-6561  • Call for Bad Weather Updates
Email:  cde@sdm.rutgers.edu

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